Terms of service

Well Homes is provided by The operator of Well Homes to councils and housing associations, under a written contract. This page summarises the main points. The contract applies if the two differ.

The service

Software that helps landlords receive reports of hazards, track the timescales in Awaab's Law and keep a record of what they did.

Your duties stay yours

You remain the landlord, and your legal duties remain yours. The service does not investigate, repair, decide whether something is a hazard or give legal advice. Dates and prompts come from what is entered and from our reading of the law. You must check them and take your own legal advice.

Keep another route open

You must have another way to take reports if the service is unavailable, and people who will read its alerts, including out of hours.

AI

If you turn on AI assessment, it suggests a category and a priority. A person must review the suggestion, and it can never lower a priority.

Data protection

You are the controller of your tenants' data, and we are your processor, under a data processing agreement.

Governing law

The law of England and Wales.