Privacy notice
Draft
This notice covers this website and the accounts of people who use Well Homes at work. If you have reported a problem in your home, your landlord is responsible for your information, and their own privacy notice applies.
Who we are
The operator of Well Homes. Contact us at hello@wellhomes.co.uk.
Visiting this website
We do not use advertising or analytics cookies here. Our hosting provider keeps short-lived server logs, which include IP addresses, to keep the service secure.
Asking for a demo
The demo page opens your own email app. We receive what you choose to send, and use it only to reply to you.
Staff accounts
We hold your name, work email and role, and record what you do on a case in its audit trail. A login cookie keeps you signed in, and the service cannot work without it. Your organisation decides who has an account. Your name stays in an audit trail after you leave, because it is part of a legal record.
Tenants' information
We process it on behalf of each landlord, under a contract, and only as they instruct. Ask your landlord how to use your rights.
Your rights
You can ask to see, correct or delete your information, or object to how we use it. If you are unhappy, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.